Warranty Coverage Overview
- The limited lifetime warranty covers single-family residential properties only. This limited warranty extends to the original purchaser who uses the property as their primary residence.
- A thirty (30) year limited warranty covers any other type of building or property including those owned by corporations, governmental agencies, partnerships, trusts, religious organizations, schools, condominiums, homeowner associations, cooperative housing arrangements, apartment buildings, and second or investment homes. For these types of properties, the warranty period will be thirty (30) years following the original date of Product purchase.
What is Covered Under the Warranty
Each manufacturer warrants that its aluminum fencing products (“Product”) will be free from defects in material and workmanship for the warranty period. This limited warranty is valid beginning on the date of Product purchase.
Manufacturer warrants the Product against peeling, flaking, rotting, chipping, cracking, blistering, splintering, corrosion and rusting; or abnormal discoloration/fading* under normal atmosphere and weather conditions.
*After prolonged exposure to outdoor environments, all products will experience some gradual fading over time and is considered normal (up to a standard variation determined by Delta E color measurement, not to exceed Delta 5). Degrees of fading vary depending on geographical location, air pollution, exposure and other factors.
Warranty Exclusions
This limited warranty does not cover damage resulting from: misuse, abuse, improper storage or handling, improper installation, other aluminum products and accessories that are not manufactured by manufacture or sold by Buy Direct Aluminum, Buy Direct Vinyl Fence, or Homestead Fence, or manufactured for specific use in aluminum fence applications; damage caused by events beyond human control including but not limited to damage caused by animals or natural events; impact of foreign objects, fire, earthquake, flood, lightning, hail, hurricane, tornado or other casualty or act of God; movements, distortion, collapse or settling of ground or structure on which the fence is installed. This limited warranty does not cover costs of removal or disposal of product, or reinstallation of replacement product.
How to File a Warranty Claim
In the rare instance that you believe you have a warranty claim please call us immediately. We require written notice or a phone call within thirty (30) days of discovering the defect. We will assist in connecting you directly with the manufacturer of the product and help you provide original proof of purchase receipt. When allowed we will submit the claim on your behalf. You may be required to provide to the manufacturer pictures and/or samples of the defective Product. As is typical practice for all manufacturer warranties, the manufacture will, in its sole discretion, determine if the Product has a manufacturer defect. Upon acceptance that the product is defective, the manufacturer, at its sole discretion, will replace with new or equivalent products; labor is not included in warranty. If the Product is discontinued, manufacturer will replace the Product with a product in comparable quality or price range.
Manufacturer reserves the right to discontinue or modify any of its products, including the color of its products without notice to the purchaser. Manufacturer does not warrant that any replacement material will match or be identical to the original Product as replacement products may vary in color or gloss in comparison to the original Product as a result of normal weathering.
Except as expressly set forth in this warranty, Manufacturer HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATION, WARRANTY, PROMISE, GUARANTEE OR OTHER ASSURANCE OF ANY KIND, EXPRESS OR IMPLIED, ORAL OR WRITTEN, STATUTORY OR OTHERWISE, RELATING TO THE PRODUCT. STATE LAW WILL DETERMINE THE PERIOD OF TIME FOLLOWING THE SALE THAT YOU MAY SEEK A REMEDY UNDER THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES DIRECTLY WITH THE MANUFACTURER.
MANUFACTURERS SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL MANUFACTURER BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY IS VALID ONLY IN THE UNITED STATES.
THE WARRANTIES EXPRESSED ABOVE ARE SUMMARIES OF THE WRITTEN WARRANTIES PROVIDED BY THE MANUFACTURER OF THE PRODUCT. WRITTEN WARRANTIES FOR THE MANUFACTURER SPECIFIC TO YOUR TRANSACTION ARE AVAILABLE UPON REQUEST. HOMESTEAD FENCE CO, LLC, BUY DIRECT VINYL FENCE, BUY DIRECT ALUMINUM OR ITS AFFILIATES ARE NOT THE MANUFACTURER AND DO NOT WARRANT OR GUARANTEE ANY PRODUCT.
